Co-operation: genuine disagreements and ‘external’ intervention
If a taxpayer has
- a genuine disagreement with you over the interpretation of a set of facts or the statute, or
- has sought the intervention of Members of Parliament or other external authorities such as the Adjudicators Office or the Parliamentary Commissioner for Administration (the Ombudsman)
you should not be regard this as a lack of co-operation unless it can be shown thatthere was a deliberate policy of obstruction, accompanied by clear evidence of attempts tomislead those authorities as well as HMRC.