Assessing: SAGE: balancing the record
If the accounting record does not balance, you must review the file to find out why.
You can refer to the SAGE helpcard (available through the Intranet) which explains some common problems that occur.
You must not issue a clearance letter (IHTM40151) until an up-to-date, balanced transaction printout is held on file.
You should bear in mind that it is possible that the reason why the record does not balance is that a further calculation is necessary because tax has been underpaid or overpaid.
You should send any corrections back to Accounts to amend the SAGE record. They will then return a transaction printout with a ‘nil’ or written off balance.