IHTM02172 - Communications: Taxpayers with disabilities/special needs: services to blind and partially sighted customers
If someone asks for a special service because they are visually impaired, you must do what you can to provide it.
The special services we can provide include.
Large print
- Letters
- You can use large print (14 point or larger) for anyone who requests it. The correspondent will probably tell you what point size they need. Only use capitals where necessary (such as, at the beginning of sentences). A string of capital letters is hard to read.
- Forms
- If you receive any requests for forms in large print a referral should be made to the Visually Impaired Media Unit.
Braille
- The Visually Impaired Media Unit provides a Braille transcription service. If a correspondent requests letters in Braille, please refer this to the Visually Impaired Media Unit.
Audio Tapes and CDs
The Visually Impaired Media Unit can also provide audio tapes and CDs.