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HMRC internal manual

Inheritance Tax Manual

HM Revenue & Customs
, see all updates

Communications: summary

This section deals with all aspects of communication with taxpayers. It includes

  • information on the rules of confidentiality and disclosure and how they operate
  • advice and instructions on how to use different methods of communication
  • areas of difficulty, such as complaints, and
  • guidance on the level of service we are required to deliver to taxpayers