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HMRC internal manual

Export Procedures

Introduction: roles and responsibilities

Customs Directorate are responsible for assuring the policy procedures and practices for staff controlling export freight to third countries from the UK.

Within Data Capture, CHIEF Operations are responsible for the maintenance and development of CHIEF Import Export System (IES) and Management Support System (MSS). MSS provides HMRC and the trade with historic data for imports, exports and warehousing movements within the UK.

Individuals and Small Business Compliance (ISBC CITEX), National Clearance Hub (NCH) and UK Border Force Officers (BF) have responsibility for:

  • performing checks to ensure compliance with the Union and national law
  • preventing the export of prohibited goods
  • interpreting departmental guidance and local and national profiles prior to release of cargo
  • dealing with queried declarations
  • monitoring post clearance adjustments on NES declarations.

ISBC CITEX is responsible for operational compliance work across a range of regimes.

National Clearance Hub is responsible for clearance of imports and exports entries in the UK, they also handle customer enquiries.

National Clearance Hub
Ralli Quays
3 Stanley Street
M60 9LA

See links to National Clearance Hub webpages for contact details and opening times.

General Import, Export and International Trade enquires can be made to the HMRC Customs and International Trade helpline on 03000 200 3700.

Border Force is a law enforcement command within the Home Office.  Border Force secures the border by facilitating the legitimate movement of individuals and goods, whilst preventing those that would cause harm from entering the UK. This is achieved through the immigration and customs checks carried out at ports and airports. The Unit of Expertise (UoE) for exports, comes under ISBC CITEX. It is based in Cardiff and  has responsibility for providing Traders with technical support and advice, as well as dealing with written and telephone enquiries from exporters departmental colleagues and other government departments.

The Unit of Expertise (UoE) for exports, is based in Cardiff, it has responsibility for providing Traders with technical support and advice, as well as dealing with written and telephone enquiries from exporters and Departmental colleagues. The UoE also has the responsibility for collating National Export System (NES) authorisations for simplified procedures, loaders and Designated Export Place (DEP).

HM Revenue and Customs
Export Unit of Expertise
13th Floor South
Government Buildings
Ty Glas Road
CF14 5YA

Telephone: 03000 582418

Email address:

Role of Customs Directorate (Export and Transit Policy Team)

The Export and Transit Policy Team are the administrators and policy makers for general export policy. They aim to:

  • provide clear and correct policy interpretation of Union and national legislation
  • provide UoE with assistance with policy guidance, advising in difficult cases
  • provide Assurance officers with guidance and advice in cases of doubt and difficulty
  • support and advise the NCH
  • review and revise policy where necessary
  • ensure export controls are administered in an efficient, effective and economic way and are, consistent with Union and national legislation.