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HMRC internal manual

Enquiry Manual

HM Revenue & Customs
, see all updates

Introduction: Security

Personal Alarms

Personal alarms should be made available to staff with outdoor duties, where a risk assessment identifies a potential risk to their safety. The alarm is only an aid to personal security and under no circumstances should users be tempted into taking risks that otherwise would not be taken. The alarms can be helpful in certain situations but the best policy is to exercise care and forethought and avoid risks as far as possible.

Alarms should be tested to ensure that they will work when needed. You should test your alarm in accordance with the manufacturer’s instructions. If an alarm fails to work on test immediately report this to your Manager.

If you find it necessary to use the alarm in earnest, you should contact your manager immediately and report the incident following the guidance about how to report a Health & Safety incident.

Identity Cards

Estates and Support Services are responsible for issuing HMRC ID Cards to staff who are involved in outside duties.