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HMRC internal manual

Decisions and appeals for National Insurance Contributions and Statutory Payments

Where to get help

If you need help or guidance on something which is

  • not covered in the DANSP, or
  • covered in the DANSP but you are not sure what to do, for example, how to word a particular decision,

refer the matter to your technical colleagues, for example, if you work in

  • National Insurance Contributions Office, refer to PSN (Other Government Departments),
  • Local Compliance, refer to your Employer Support Team,
  • Large Business Service, refer to your manager,
  • Specialist Investigations, refer to your manager.

If your colleagues require advice they should contact

  • Central Policy’s Tax Administration Advice for NIC related matters,
  • PAYE, SA and NIC (Other Government Departments) in Newcastle for statutory payment related matters.