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HMRC internal manual

Debt Management and Banking Manual

From
HM Revenue & Customs
Updated
, see all updates

Time To Pay: Setting up Time To Pay: Other cases

SAFE cases

SAFE charges managed by IDMS

For SAFE charges that have not yet been referred to IDMS

  • use SAFE function TTP to calculate the arrangement (you can get screen prints of the calculation, but do not save or confirm the details in SAFE)
  • make the charge Local Action.

On the following day

  • contact the appropriate Debt Technical Office or Single Point Of Contact
  • advise them that you have agreed a TTP and the case is now on IDMS
  • provide details of the arrangement
  • ask them to set up the TTP on IDMS using function IA.

SAFE charges not managed by IDMS

For cases that are not supported by IDMS

  • make the charge Local Action.

On the following day

  • contact the appropriate Debt Technical Office or Single Point Of Contact
  • advise them that you have agreed a TTP and that the case is now on the SAFE Local Action worklist
  • provide details of the arrangement
  • request that they manage the arrangement clerically.