Time To Pay: Setting up Time To Pay: Tax Credit cases
Household Breakdown cases
You cannot use the IA function where you have separate TTP arrangements with each claimant. In these cases both arrangements will need to be monitored clerically.
When setting up the arrangements, make sure that the arrangements with each claimant are not identical. This will make it easier to monitor the arrangement and identify what payments have been made by each claimant.
You cannot use the IA function in a household breakdown case where only one claimant has an arrangement. Otherwise the case may move to the TTP monitoring office and the other claimant would not be pursued for payment.
Instead you should set the appropriate next action on IDMS to ensure the other claimant is pursued for payment whilst noting the detail of the arrangement agreed. Only if all recovery action has been exhausted should you use the IA function.