DMBM557915 - Debt and return pursuit: Child Benefit overpayments: enforcement: further action on receipt of cases for court proceedings
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Further action will depend on where the customer lives.
England and Wales
Continue as in DMBM557920.
Scotland
- Send the pro forma and an explanation of the overpayment to Dumfries Direct Taxes Office.
- Record the case on the Scottish CCP index.
- BF 20 weeks.
Time to pay arrangement made by Dumfries DTO
If Dumfries DTO agree a time to pay arrangement with the customer they will send:
- the customer an agreement confirmation letter with a relevant number of payslips
- a copy of the agreement confirmation letter to DMUW.
You should action the arrangement as normal.
Recovery breaks down
- Issue LFC034
- BF six weeks.
No reply
Contact the customer by phone.
No contact or no payment agreed
Bring the case back to Dumfries on the Scottish Court case progression report.