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HMRC internal manual

Debt Management and Banking Manual

From
HM Revenue & Customs
Updated
, see all updates

Payment processing and accounting: payment methods: internet / phone banking and Faster Payments

Customers can use their bank or building society services to pay via internet or phone banking.

The payment is transferred electronically from one bank account to another on the same or next day via the Faster Payments Service (FPS). These payments can be sent 365 days a year.

Customers are advised to check with their bank or building society to see if there are any limits on the value of payment which can be sent via the FPS and their cut-off time for initiating a payment.

Customers can find out which bank account details they need to use in the Paying HMRC guidance (GOV.UK).

If the customer makes a payment using FPS that exceeds their bank/building society’s monetary limits, the transaction may be rejected. The customer should receive an immediate notification of this and will have to use an alternative payment method.

Internet and phone banking are services provided by the customer’s bank and HMRC cannot provide detailed advice about how these services operate.

Further information on internet/phone banking and how Faster Payments are processed can be found in the Direct Taxes Electronic Payments: Internet/telephone banking and Faster Payments helpcard.

Internet banking

The customer logs on to their bank’s internet banking service and selects ‘HM Revenue & Customs’ from their bank/building society’s beneficiary list (sometimes called a ‘payee list’) or enters HMRC’s bank account details. They also need to enter their reference number and the payment amount.

Internet banking should not be confused with payment by debit or credit card over the internet (BillPay).

Phone banking

The customer phones their bank or building society and gives them HMRC’s bank account details, their reference number and the amount to pay.

(This content has been withheld because of exemptions in the Freedom of Information Act 2000)