Beta This part of GOV.UK is being rebuilt – find out what this means

HMRC internal manual

Debt Management and Banking Manual

From
HM Revenue & Customs
Updated
, see all updates

Manage charges (information) by IT system: Manage charge (information) in SAFE: Inhibit reminders

Dunning Lock

This is a processing lock that stops items from being selected for the automatic reminder cycle. The locks are explained in more detail in the table below. For some of the locks an option is available to insert a date in the future when the reminder cycle is to resume. Specifying the appropriate Dunning lock reason can lock individual charges or entire accounts. The reason codes are

Reason Code/
Value Description Function  
       
  1 Under enquiry (internally) Manage Charge - Inhibit Reminder
  2 Under enquiry (externally) Manage Charge - Inhibit Reminder
  3 Under enquiry (payment) Manage Charge - Inhibit Reminder
  4 Suspension (alleged appeal) Manage Charge - Inhibit Reminder
  5 Complaint (level 1) Manage Charge - Inhibit Reminder
  6 Complaint (level 2) Manage Charge - Inhibit Reminder
  7 Interest Objection Manage Charge - Inhibit Reminder
  8 Miscellaneous Manage Charge - Inhibit Reminder
  C Used for cutover activity Set as part of the cutover practice
  P Payment(s) held Raise Charge
  S Standover/suspension Maintain Charge
  X RLS set Set automatically when RLS set
  Y RLS unset Unset automatically when new address input

The lock codes P and S can be set when using the functions Raise Charge and Maintain Charge.

Charges that are locked will appear on the Dunning Lock report

The locks that are set by the Manage Charge function can be cancelled in the same way they are applied.