DMBM131010 - Manage charges (information) by IT system: Manage charge (information) in SAFE: Automated reminders
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Dunning Cycle
Payment requests are issued automatically by SAFE using a process called Dunning.Reminders are issued at set intervals and different charge types have different remindercycles. Some charge types are passed direct to the Integrated Debt Management System(IDMS) without a payment request being issued. Debts can be passed to IDMS or a worklist,depending on the charge type.
The Dunning Cycle is automatically overridden when one or more of the following signalsare set
- Welsh language
- Deceased
- RLS
- Foreign address
- Bankruptcy
- The cycle can also be manually overridden by changing the Dunning level.
Payment Reminders
This table shows the payment reminder types
| Payment Reminder | Description |
| PR01 | Initial payment request |
| PR02 | First payment reminder |
| PR03 | Second (final) payment reminder |
| PR04 | PSA payment reminder |
| PR05 | First payment reminder - settlement instalment charge |
| PR06 | Second (final) payment reminder - settlement instalment charge |
Changing the next Payment Reminder
By using the function Manage Charge and selecting Amend Dunning Level the user canamend next action to
- change the type of payment reminder to be sent
- refer a charge to IDMS or a worklist.