Manage charges (information) by IT system: Manage charge (information) in SAFE: Automated reminders
Payment requests are issued automatically by SAFE using a process called Dunning.Reminders are issued at set intervals and different charge types have different remindercycles. Some charge types are passed direct to the Integrated Debt Management System(IDMS) without a payment request being issued. Debts can be passed to IDMS or a worklist,depending on the charge type.
The Dunning Cycle is automatically overridden when one or more of the following signalsare set
- Welsh language
- Foreign address
- The cycle can also be manually overridden by changing the Dunning level.
This table shows the payment reminder types
|PR01||Initial payment request|
|PR02||First payment reminder|
|PR03||Second (final) payment reminder|
|PR04||PSA payment reminder|
|PR05||First payment reminder - settlement instalment charge|
|PR06||Second (final) payment reminder - settlement instalment charge|
Changing the next Payment Reminder
By using the function Manage Charge and selecting Amend Dunning Level the user canamend next action to
- change the type of payment reminder to be sent
- refer a charge to IDMS or a worklist.