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HMRC internal manual

Debt Management and Banking Manual

Manage charges (information) by IT system: Manage charge (information) in SAFE: Automated reminders

Dunning Cycle

Payment requests are issued automatically by SAFE using a process called Dunning.Reminders are issued at set intervals and different charge types have different remindercycles. Some charge types are passed direct to the Integrated Debt Management System(IDMS) without a payment request being issued. Debts can be passed to IDMS or a worklist,depending on the charge type.

The Dunning Cycle is automatically overridden when one or more of the following signalsare set

  • Welsh language
  • Deceased
  • RLS
  • Foreign address
  • Bankruptcy
  • The cycle can also be manually overridden by changing the Dunning level.

Payment Reminders

This table shows the payment reminder types

Payment Reminder Description
PR01 Initial payment request
PR02 First payment reminder
PR03 Second (final) payment reminder
PR04 PSA payment reminder
PR05 First payment reminder - settlement instalment charge
PR06 Second (final) payment reminder - settlement instalment charge

Changing the next Payment Reminder

By using the function Manage Charge and selecting Amend Dunning Level the user canamend next action to

  • change the type of payment reminder to be sent
  • refer a charge to IDMS or a worklist.