DMBM105020 - View Customers Accounting Records: View Customer Accounting Records in OPREC
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OPREC Customer Accounting Records
Customer accounting records on OPREC are organised alphabetically and divided into 60 databases. Only one user at a time is allowed update access to a database although others can have view access.
An OPREC record consists of three basic screens
- the first holds details of the customer, partner and appointee
- the second provides details of the overpayment
- the third is the recovery screen.
A record can be accessed in several ways. The easiest way to open a record is to enter the Child Benefit Number. A trace can also be made on the NINO, and other traces can be performed using the customer name or overpayment reference number.
Note: when tracing on the name the customers date of birth, surname, initial or forename is required.
A search can also be made using partner details if these have been previously input into the system.
Customer Reference
The customer reference for access to an OPREC record is a National Insurance Number (NINO). The reference format is
AW123456C
Overpayment Reference
The overpayment reference number is allocated when a customer record is initially recorded on the database. The reference format is
5 followed by five numbers - for example 512345
Child Benefit Reference
Added on registration. The reference format is
12345678
Record Retention
13 weeks after a record is cleared it is removed from the OPREC system. Details of cleared records can be obtained by requesting a Summary Report from the Central Debt Management System (CDMS).