Enquiries: CTSA enquiries: closing an enquiry: error in issuing a closure notice
If you make a mistake or omit something whilst issuing a closure notice in COTAX there is an accepted procedure to follow which having won several appeals is now established as case law. The principle of which can be applied to any statutory notice, including closure notices, and is as follows:
- Get advice immediately you realise output is to be issued in error to the customer by contacting the CT Business Help Desk and explain what’s happened and ask for technical help
- Before the output is physically produced (it’s still in the system to be printed) contact the customer so that they know what is being sent to them and that it is being issued in error
- Back this contact up in writing, ensuring it explains the output message is not HMRC’s intended view
- Enter a suitable COTAX note.
Once this process has been completed you can undertake the required corrective action to re-calculate and re-issue the closure notice.