Case records: agents: tracing an agent’s record
You can use function TRAG (Trace Agent) to find the agent ID when you know the name and / or address of an agent.
The function allows you to enter a combination of the agent’s name and the full of part address.
To refine searches you can exclude ceased, succeeded and / or historic records.
If you do not find an agent ID for the agent you are trying to trace and believe a new agent’s record is needed, send the agent’s details to the Central Agent Maintainer Team (CAAT) in Longbenton, who will set one up.
See COM44011 for a list of functions to use in particular situations.