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HMRC internal manual

COTAX Manual

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HM Revenue & Customs
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Repayments / reallocations: repayment / reallocations work lists: cancelled / rejected repayments list (LCRP)

This subject is presented as follows.

Purpose of the list
How often should the list be reviewed?
Who does what?
When are new entries added?
Reasons for entry
Sorting and filtering - Options and recommendations
The normal next action function
Automatic deletion
Manual deletion 

Purpose of the list

There are two versions of the Cancelled / Rejected Repayments List.

  • LCRP is the update version.
  • LCRV is the view only version.

The purpose of the work list is to allow you to review cases where a repayment has been cancelled and not yet reissued.

How often should the list be reviewed?

The Cancelled / Rejected Repayments List is an immediate action work list. An Admin Assistant (AA) should review the work list daily and refer any entries to a CT Co-ordinator.

Who does what?

It is the responsibility of an Officer (O) to review the worklist daily and identify new cases and any existing cases where the B/F date has expired. They normally establish why the case is on the list and carry out initial actions, referring the case to a Higher Officer (HO) if needed.

When are new entries added?

COTAX adds entries to the Cancelled / Rejected Repayments List daily where cases satisfy the reasons for entry.

Reasons for entry

Cases appear on the Cancelled / Rejected Repayments List (LCRP) when, in respect of a repayment initiated either automatically or by the responsible office using function DIRR (Direct Repayment):

  • the Bacs repayment is rejected
  • the debit or credit card repayment is rejected
  • the payable order is cancelled
  • the Repayment / Reallocation Authoriser stopped the repayment when the case was selected for security checking.

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Sorting and filtering - Options and recommendations

Before you start to work cases, you may want to sort and filter the work list to make it more manageable. You can do that by using any of the criteria below. The criteria shown in bold are those you may find most useful when filtering the Cancelled / Rejected Repayments List.

  • File Number. 
  • Name.
  • Amount of repayment.
  • AP number.
  • B/F date.
  • B/F note.
  • Entry date.
  • FT NFT category.
  • Latest AP date.
  • More than one AP.
  • Reallocation number.
  • Reference.
  • Related reallocation number.
  • Repayment status.
  • RLS.

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The normal next action function

The normal next action function is VPPD (View Payment and Posting Details).

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Automatic deletion

Cases are automatically deleted from the work list when:

  • a repayment is issued or
  • the whole of the cancelled / rejected repayment is reallocated.

However, if a part reallocation is made, the case is not deleted automatically.

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Manual deletion

You can manually delete a case from the Cancelled / Rejected Repayments List. You must delete a case manually if the liability for the AP has changed and there is no longer an overpayment.

See COM126011 for a list of functions to use in particular situations.