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HMRC internal manual

COTAX Manual

Repayments / reallocations: repayment / reallocations work lists: cancelled repayments list (LCRT)

This subject is presented as follows.

Purpose of the list
How often should the list be reviewed?
Who does what?
When are new entries added?
Reasons for entry
Sorting and filtering - Options and recommendations
The normal next action function
Automatic deletion
Manual deletion 

Purpose of the list

There are two versions of the Cancelled Repayments List.

  • LCRT is the update version.
  • LCRE is the view only version.

The Cancelled Repayments List is available only in the CT Unit Cumbernauld. The purpose of the work list is to allow you to review cases where a repayment has been cancelled and not yet reissued.

How often should the list be reviewed?

The Cancelled Repayments List is an immediate action work list. You should review the work list daily and deal with any entries immediately.

Who does what?

The list is available to all staff at the CT Unit Cumbernauld, and should be dealt with by those users nominated by management.

When are new entries added?

COTAX adds entries to the Cancelled Repayments List daily where cases satisfy the reasons for entry.

Reasons for entry

Cases appear on the Cancelled Repayments List when a repayment generated by the CT Unit Cumbernauld using function DREP (Direct Repayment) is cancelled as follows.

  • A Bacs repayment is automatically cancelled after being rejected by the Bacs IT system.
  • A Bacs repayment is cancelled by HMRC Finance.
  • A debit or credit card repayment is automatically cancelled after being rejected by the card issuer.
  • The Repayment / Reallocation Authoriser uses function PRKR (Provide Risk Response) to reject a repayment selected for authorisation.
  • Function CNPO (Cancel Payable Order) is used to record the cancellation of a payable order.

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Sorting and filtering - Options and recommendations

Before you start to work cases, you may want to sort and filter the work list to make it more manageable. You can do that by using any of the criteria below. The criteria shown in bold are those you may find most useful when filtering the Cancelled Repayments List.

  • Amount of repayment. 
  • B/F note.
  • Reference.

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The normal next action function

The normal next action function is VPPD (View Payment and Posting Details).

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Automatic deletion

Cases are automatically deleted from the work list when a repayment is issued. However, if you make a reallocation, the case is not automatically deleted.

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Manual deletion

You can manually delete cases from the Cancelled Repayments List. If the liability for the AP has changed and there is no longer an overpayment you must manually delete the case.

See COM126011 for a list of functions to use in particular situations.