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HMRC internal manual

COTAX Manual

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HM Revenue & Customs
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Pursuit: automatic and clerical pursuit: welsh language cases (Action Guide)

To deal with Welsh language cases, consider steps 1 - 7 below. The guide is presented as follows

Request received in the office responsible for the company Step 1 - 3
   
Request received in Banking Operations Step 4
Request received in the Debt Management Office Steps 5 - 7

Request received in the office responsible for the company

| 1. | If the office responsible for the company receive a request for correspondence to be issued in Welsh | || |   | * Use Function ACTP (Amend CT Payer Details) to change the Language signal from ‘E’ to ‘W’ | | 2. | Use Function NOTE (Case Notes) to record the Registered Office Address held at Companies House | | 3. | Use Function ACNA (Amend Company Name / Address) to change the Registered Office Address to | |   | c/o CT Section Cymraeg
Ty Moelwyn
Porthmadog
Gwynedd
LL49 9AB |

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Request received in Banking Operations

4. If Banking Operations receive a request for correspondence to be issued in Welsh
   
  * Use Function RAPP (Revise AP Pursuit) to ensure that payment applications are deferred
  * Use Function NOTE (Case Notes) to note the company record with the reason why the case is being made LA
  * Refer the correspondence to the Debt Management Office

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Request received in the Debt Management Office

5. Where the Debt Management Office receive a request for correspondence to be issued in Welsh
   
  * Send the office responsible for the company a memo asking them to set the correspondence in Welsh signal to ‘W’
6. Use Function VPPD (View Payment and Posting Details) to check if any AP has a Pursuit Status of LA (Word 28KB) or LA-ENF (Word 27KB) 
7. If the Pursuit Status for any AP is LA or LA-ENF
  * Use Function RTPP (Revise Taxpayer Pursuit) to set the Permanent Local Action signal to ‘Y’
  * Make applications for those APs in Welsh