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HMRC internal manual

Construction Industry Scheme Reform Manual

Office Manager Guide: CT CIS Centre Hull

Tasks undertaken by this team

Members of this team deal with the following CIS tasks for UK resident company subcontractors

  • paper registration applications from limited company subcontractors
  • TTQT work items

When the customer has written either direct to Hull or to their CT office, the team also deal with

  • change tax treatment requests
  • updates to customer details
  • scope of CIS enquiries
  • other CIS correspondence for a company

Note; any correspondence relating to a repayment of CIS deductions for a company should be addressed to the appropriate Employers section within Personal Tax (PT) Operations

CISR user roles required by this team

Team members

All staff on this team should be allocated the CISR Processor role. This allows them to deal with the following CIS tasks

  • identification of customers and authentication of contacts
  • subcontractor registration for Limited companies
  • request for a change of tax treatment
  • updates to customer details


Managers should be allocated the CISR Process Manager role and will also have the authority to change a subcontractor’s tax treatment (outside of the TTQT process).

Work items

To deal with work items staff on this team also need the appropriate work management role. The role that can be allocated is

  • CISR CT TTQT Exc Handler - allows staff to deal with work items arising as a result of the failure of the automated TTQT process for CT businesses