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HMRC internal manual

Construction Industry Scheme Reform Manual

From
HM Revenue & Customs
Updated
, see all updates

Office Manager Guide: CIS Centre Newry

Tasks undertaken by this team

Members of this team deal with the following CIS tasks for a customer who is an Individual, Partnership or partner who has written directly to Newry, or to their local office

  • change tax treatment requests
  • updates to customer details
  • scope of CIS enquiries
  • tax treatment appeals and correspondence
  • tax treatment range of work items
  • other CIS correspondence

The CIS Centre Newry also deal with the following CIS tasks for all customer types (except for non-resident companies)

  • requests to issue pre-populated returns
  • corrections to returns
  • requests to verify subcontractors (10 and under)
  • general verification and monthly returns
  • dealing with bulk verification requests
  • contacting contractors to resolve exceptions for a range of work items. These include

    • unmatched contractor returns
    • multiple returns for the same period
    • Unmatched continuation sheets
    • processing subcontractor detail exceptions
    • CIS interest in Scheme concluded
  • logging and capture of nil monthly returns (in complaint cases)
  • processing returns with printer friendly continuation sheets
  • investigating orphan continuation sheets
  • CIS penalty appeals and correspondence for all contractor types

The team is also responsible for date stamping and forwarding to RDC Processing Centre, Netherton any contractor returns received at their office in error.

CISR user roles required by this team

Team members

All staff should be allocated the CISR Processor role. This allows them to deal with the following CIS tasks

  • identification of customers and authentication of contacts
  • subcontractor verifications
  • request for a change of tax treatment
  • updates to customer details
  • requests to issue pre-populated returns
  • corrections to returns

Managers

Managers should be allocated the CISR Process Manager role and will also have the authority to change a subcontractor’s tax treatment (outside of the TTQT process).

Work items

To deal with work items staff also need the appropriate work management roles. The roles that can be allocated are:

  • CISR WM Processor - allows staff on an Employer Section to deal with trace and match work items for contractors whose UTR could not be matched during set up
  • CISR SA TTQT Exc Handler - allows staff to deal with work items arising as a result of the failure of the automated TTQT process for SA businesses
  • CISR Unmatched Partnership Handler - allows staff to deal with work items arising as a result of differences between partnership information obtained during registration and that held on SA

On the return exceptions and verifications team’s staff should be allocated the following core and work management roles

  • CISR Worklist Processor
  • CISR Capture and Worklist Proc 
  • CISR Returns Exception Handler, and
  • CISR Verification Processor

These four roles above allow staff to deal with the following CIS tasks

  • identification of customers and authentication of contacts
  • returns exceptions
  • bulk verifications - 10 or more subcontractors
  • updates to customer details
  • requests to issue pre-populated returns
  • corrections to returns
  • returns with printer friendly continuation sheets
  • orphan continuation sheets

To carry out some, or all, of these tasks a team member may need to view a customer’s CIS record. They may also need to view or check details of previous contacts with the customer (or customer’s representative).