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HMRC internal manual

Compliance Operational Guidance

NPPS Guidance: take action dropdown: maintain case details

(This content has been withheld because of exemptions in the Freedom of Information Act 2000)

The tax periods selected will be populated with the penalty details entered in Bulk Create Penalty Lines. You must then adjust the Understatement Amt and the PLR Amount for each period separately as appropriate.

Maintain Case Report

Case reports can be logged and is available as a local action.  The Case worker can add single or multiple reports under following headings:

  • Customer/Agent
  • Company officer’s Liability
  • Penalties
  • Correspondence Details
  • Case Details
  • Linked Cases
  • Reviewer Information
  • Interactions/Factsheets Case reports can be added and updated. Once finalised the report cannot be amended or deleted.

    All the case reports recorded are available under 360 view for later view.

    Maintain Case Review Report

    Case Review reports to be added/update via local action.

    The Case worker can add single or multiple review reports under following headerings:

 

  • Date Created
  • Reviewer Name
  • Date Updated
  • Review Status
  • Actions Quality review questions are listed for manager to record checks and finalise the report this can be carried out in the Collapsed or Expanded view of the screen.

    All the case reports recorded are available under 360 view for later view which shows a number of questions with a checkbox next s to indicate the answered questions.