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HMRC internal manual

Compliance Operational Guidance

NPPS Guidance: Take Action Dropdown: Maintain Alert


Caseworkers completing Penalties on NPPS




  • Fields marked with an asterisk are Mandatory


  • NPPS will automatically set alerts for certain situations, such as managing suspensions


  • You can also set alerts at any time throughout the lifecycle of a case


  • Alerts are automatically set where a Suspended Penalty applies. The alert will appear in the workbasket of the team chosen to monitor the Suspension Periods



Section 1: Set a New Alert


Step 1 Select Maintain Alert from the Actions dropdown



Step 2 Select Add Alert



Step 3 Complete Alert Title - This field will allow up to a maximum of 20 characters



Step 4 Complete Alert Date - Enter the date the alert is to be reviewed



Step 5 Complete Alert Description 



Step 6 Select Create/Update Alert




Section 2: Delete an Alert


Step 1 Select Maintain Alert from the Actions dropdown


Step 2 Select the Delete this Alert button that is associated to the alert you want to delete




Section 3: View and Update an Existing Alert


 Step 1 Select Maintain Alert from the Actions dropdown


Step 2 View and/or update the relevant alert


Step 3 Select Create/Update Alert


Note: If the alert has expired you can view or update this from your workbasket