Supporting Guidance: employer compliance: guidance by subject: settlement: contract settlements - SAFE: amending a charge
If exceptionally it is necessary to alter a SAFE charge, having followed the process in COG915140, you must ask the Centralised SAFE Team to amend the charge using the SAFE role ‘Maintain Charge’.
You should complete a SAFE charge amendment stencil (SAFE - LC Class 6 amendment stencil) (available in SEES) and send this to SAFE, Team Woolwich. Include in the subject line ‘Amend SAFE charge’.
The SAFE Team will enter the new amount on SAFE.
For instalment offers you must specify which instalments need altering to match the revised total.
In certain circumstances the SAFE role ‘Maintain Charge’ may not allow amendment to a charge. In these cases you should treat the charge as a non SAFE charge and follow the procedures in the Debt Management and Banking Manual at DMBM121005 (Non ECS charge not cutover to SAFE).
If the amendment results in an overpayment you must submit the appropriate stencil, see COG915120, via email to SAFE, Payments on Account (DMB), with the appropriate subject heading in the title of the email