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HMRC internal manual

Compliance Operational Guidance

HM Revenue & Customs
, see all updates

Our Conduct and Behaviour: personal safety: introduction

Personal safety is of paramount importance, especially when working out of the office. You should

  • ensure you are familiar with your team’s risk-assessment and safe working practice
  • ask about and observe the health and safety requirements of the premises being visited
  • exercise care and forethought to avoid placing yourself at risk
  • tell colleagues where you are visiting and record visits in Outlook
  • consider whether to carry out the visit alone or accompanied by one or more colleagues, see COG11450 
  • withdraw from any potentially dangerous situation, for example if there is verbal abuse or the threat of physical abuse or the premises are unsafe
  • immediately report any incident to your manager.

To prevent problems arising when dealing with the public

  • avoid being drawn into arguments
  • consider carrying an office mobile phone or personal alarm where these are available.

For further advice on personal safety, see ‘about you’ on the Intranet.