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HMRC internal manual

Compliance Handbook

• From: HM Revenue & Customs
• Published: 11 March 2016
• Updated: 25 May 2017, see all updates

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1. Contents
2. CH800000

Agent operational guidance: contents

1. CH800100

   Scope of this guidance
2. CH800200

   How to use this guidance
3. CH810000

   The role of agents
4. CH820000

   High Volume Agents
5. CH830000

   Poor agent behaviour
6. CH870000

   Limiting contact with agents
7. CH871000

   Telling customers about agent behaviour
8. CH880000

   Dishonest tax agents

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