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HMRC internal manual

Compliance Handbook

Charging penalties: recording and calculating penalties on the National Penalties Processing System (NPPS): amending or cancelling a penalty case in NPPS: appeals: introduction

In the majority of cases you will normally reopen a case where an appeal has been received.

For the purpose of this guidance the word ‘appeal’ can be taken to mean

  • receipt of an appeal against a penalty assessment
  • a discussion with the person
  • an HMRC review.

On receipt of an appeal reopen the case in NPPS and

  • update NPPS with details of the appeal, see COG91540
  • consider standing over collection of the penalty pending the outcome of the appeal, see CH407850 
  • update NPPS with the outcome of the appeal.

Following the outcome of the appeal, from the Take Action dropdown menu select the appropriate option.

  • Release the penalty for collection, see COG91560.
  • Apply a variation, see

    • suspend a penalty CH407830 
    • reduce or increase a penalty CH407835 
    • reduce a penalty to nil CH407840 
  • Withdraw the penalty, see

    • cancel a penalty CH407845.