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HMRC internal manual

Complaint Handling Guidance

HM Revenue & Customs
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Dealing with complaints: Complaints that cross departmental boundaries of HMRC, DWP and CMEC

HMRC, the Department for Work and Pensions (DWP) and the Child Maintenance Enforcement Office (CMEC) have agreed procedures in place to ensure that we provide a co-ordinated approach to customers whose complaints cross our departmental boundaries.

The procedures must be followed in all appropriate cases.