Summary
This guidance is aimed at all HMRC staff involved in considering complaints under our departmental complaints procedures.
Contents
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CRG1000Introduction
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CRG2000Broad principles
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CRG3000Mistakes
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CRG4000Delays
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CRG5000Financial redress
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CRG6000Payments for worry and distress (additional payments we can make to individuals and individuals of companies): Contents
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CRG7000Reporting and procedures
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CRG8000Legal action
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CRG9000Getting further advice