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HMRC internal manual

Collection of Student Loans Manual

HM Revenue & Customs
, see all updates

background: access to records: user roles - general

A user role reflects a particular job, and determines which functions an individual canaccess to carry out that job. Each office will be allocated those user roles, and the functions associated with those roles, that are needed. Local management will allocate user roles to individual operators.

Operators may be allocated more than one user role.

The Student Loans Business Service (SLBS) has two user roles

  • SLBS Maintenance. This is the update role. It allows access to all SLBS functions. For more information about this role see CSLM4015
  • SLBS View. This role allows access to some, but not all, SLBS functions. It allows you to view but not update the stored information. For more information about this role see CSLM4020