Matching records: unmatched records: when is a record unmatched?
There are several reasons for a case being unmatched
-
The borrower has no live employment or self - employment. Note: The HMRC computer will retain a copy of the borrower’s record until employment or self - employment is identified
-
The borrower has live employment, but
* HMRC has no record for this taxpayer
Or
* Details, (NINO, surname, date of birth), differ between the PAYE and Student Loans Company databases A successful match between the Student Loans Company record and the PAYE computer record was not, therefore, achieved
- The borrower is self employed, but
* HMRC has no SA record for this taxpayer
Or
* The NINO differs between the SA and Student Loans Company databases A successful match between the Student Loans Company record and the SA computer record was not, therefore, achieved