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HMRC internal manual

Collection of Student Loans Manual

FAQs: legislation questions and answers: introduction

Legislation concerning the Collection of Student Loans (CSL) scheme is contained in The Education (Student Loans) (Repayment) Regulations 2009.

The Department for Education (DfE) are responsible for the legislation and for handling queries specifically about the legislation itself.

This area is intended to refer you to the appropriate regulation if you are asked for this information as part of a straightforward query.

If you receive a query that you cannot answer, (perhaps the definition of a term used in the legislation), or if the query appears to be of a serious nature, for example, related to a complaint

  • Explain that HMRC are not responsible for the legislation and ask the caller to contact BIS.

The questions are based on common themes.

It is intended to update this area of the Manual regularly to take into account new issues or problems.