HMRC internal manual

Claimant Compliance Manual

Working the examination: Meetings at claimant's(s') home: Conduct

You should check the other guidance available on GOV.UK from HMRC as Brexit updates to those pages are being prioritised before manuals.

Remember that you are a guest in the claimant’s home, and do not have any right to be there unless the claimant(s) invites you in. Once in the claimant’s home you must never:

  • go into any part of the property without permission - for example, you should always ask permission to use the bathroom
  • look in cupboards or other areas that are not in full view, unless the claimant(s) invites you to do so.

BUT you may note down relevant details that are in open view.