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HMRC internal manual

Claimant Compliance Manual

Working the examination: Contents

  1. CCM5010
    Couples: Confidentiality
  2. CCM5020
    Obtaining information from claimant(s)
  3. CCM5030
    Options if information requested is not received or letter returned RLS
  4. CCM5040
    Child Benefit information: Formal action to progress the examination
  5. CCM5050
    Statutory authorities for obtaining information
  6. CCM5060
    Similarities between Ss 14, 15 and 16
  7. CCM5070
    Differences between Ss 14, 15 and 16
  8. CCM5080
    Meaning of "information or evidence"
  9. CCM5090
    Formal Notice to be used for S14, S16 and S19 cases
  10. CCM5100
    What cannot be required by notice
  11. CCM5110
    What you are not allowed to do under the Statutory Powers at Ss 14, 15 and 16
  12. CCM5120
    Time to comply to be stated in notice
  13. CCM5130
    Who to give notice to (Ss 14 & 16)
  14. CCM5140
    Dates for issuing notices to both claimants
  15. CCM5150
    Who to give notice to (S15)
  16. CCM5160
    Notice to be used for examinations involving Changes of Circumstances (CoCs)
  17. CCM5170
    No right of appeal
  18. CCM5180
    Time to comply
  19. CCM5190
    Inability to comply
  20. CCM5200
    Failure to comply with an information notice
  21. CCM5210
    Pre-award examinations: Checking for reasons for failure to supply information
  22. CCM5225
    Unauthorised access and complex cases
  23. CCM5250
    Failure to comply with an information notice: Post award
  24. CCM5260
    Factors to consider in deciding whether to amend or terminate the award or issue a formal notice
  25. CCM5270
    When to terminate / amend
  26. CCM5285
    Pre award: Letter returned RLS or address is false
  27. CCM5287
    Post Award: Letter returned RLS or address is false
  28. CCM5290
    Making initial or revised decision / amending or terminating awards without first issuing formal information notices
  29. CCM5350
    Meetings
  30. CCM5355
    Meetings: Video and tape recording
  31. CCM5370
    Location of meetings: claimant's(s') home
  32. CCM5380
    Meetings at claimant's(s') home: Conduct
  33. CCM5390
    Meetings at claimant's(s') home: Personal safety: Managers
  34. CCM5400
    Meetings at claimant's(s') home: Personal safety: Claimant Compliance Officers
  35. CCM5410
    Surveillance
  36. CCM5420
    Meaning of intrusive surveillance
  37. CCM5430
    Meaning of directed surveillance
  38. CCM5440
    Work that is not directed surveillance
  39. CCM5450
    Obtaining authority for directed surveillance
  40. CCM5460
    Surveillance: Informers: Limits on information to be obtained from third parties
  41. CCM5470
    Where to consider information
  42. CCM5475
    Process to obtain call history / transcript from Call Centre
  43. CCM5480
    Claimant(s) questions details of claim
  44. CCM5490
    Avoiding delay
  45. CCM5500
    Third party information and statutory authority
  46. CCM5510
    Types of information or evidence which can be obtained from third parties
  47. CCM5520
    Timing of approaches to third parties
  48. CCM5530
    Ensuring clarity in your request for third party information
  49. CCM5540
    Non receipt of information requested from third parties
  50. CCM5550
    Action to take if no response from third party