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HMRC internal manual

Claimant Compliance Manual

From
HM Revenue & Customs
Updated
, see all updates

Working the examination: Location of meetings: Claimant's(s') home

Having the meeting at the claimant’s home offers several advantages for both parties. Claimants will not have to travel, and are more likely to have the information they need to answer your questions readily available - thus cutting down on delay. They may also feel more comfortable and confident in their own homes than on Revenue premises. But they may prefer not to invite an official into their homes; or your office may be conveniently near to their place of work.

You should suggest a meeting at the claimant’s home in appropriate cases, and always where:

  • the claimant is a lone parent and in full time employment or self employment
  • both claimant and partner are in full-time employment or self-employment
  • either of the claimants is in receipt of a Disability Benefit.