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HMRC internal manual

Claimant Compliance Manual

Liaison: External Links - DWP - CCRO’s risk assessment of IS/JSA/MIG cases

CCROs will not normally identify claims from IS/JSA/MIG passported customers for examination because they believe the customer may in fact be a member of a couple. This is because the DWP will have verified the customer’s declared income before giving effect to the initial IS/JSA/MIG claim. The CCRO will direct to the DWP any intelligence it receives which may cast doubts on the IS/JSA/MIG entitlement, for example, because it suggests the customer is living with a partner.

Any examinations into claims from IS/JSA/MIG passported customers are therefore likely to concentrate on the child(ren) featuring in the claim. But if exceptionally, during the course of your examination, you obtain information you consider may indicate that the customer did not accurately report their income to the DWP for their IS/JSA/MIG claim, you should pass on the intelligence to the DWP FILO, in accordance with CCM3130. You should not pursue the matter yourself, as you cannot independently change the income for NTC of an IS/JSA/MIG customer. Any such change can only be made by the DWP. But you should inform the customer you will be passing the information on to the DWP.

If the DWP investigates, and the investigation reveals that the customer is not entitled to IS/JSA(IB)/MIG, DWP will notify NTC via the electronic interface. This will create a CoC notification, and the “passport” will be withdrawn from the customer as part of processing (though the customer may still be entitled to NTC).