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HMRC internal manual

Claimant Compliance Manual

HM Revenue & Customs
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Migrant workers: employment agencies

Migrant Workers may register with Employment Agencies to find work when arriving in a new country, as this is the easiest way to find work. Experience has shown that Agencies often give employees unrealistic expectations of the number of hours they will work as a way of getting them “onto their books”.


Employee 1 joins the agency and is promised 35 hours per week. In the first week he is given 35 hours. By week 2 another employee has joined the agency and he gets the 35 hours and the first employee only gets 20 hours per week and so this goes on.

It is therefore important that when a customer is registered with an agency that you check with the customer and if necessary the Agency/Employer how many hours they are actually working and not what they were promised when they originally registered.