Beta This part of GOV.UK is being rebuilt – find out what this means

HMRC internal manual

Claimant Compliance Manual

From
HM Revenue & Customs
Updated
, see all updates

Closing the Enquiry: Closing the office records and noting TCW

Having closed the enquiry, you will need to make the necessary entries on TCW and NTC core.

Finally having accepted the offer and noted the systems you will need to ensure that you and your manager have closed any local records to show the enquiry is settled. Having closed your enquiry, the papers should then be retained locally and these should be filed under NINo reference.