CBM130400 - Overpayments: small overpayments
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Introduction
Overpayments of ChB which are £110 or less do not need to be referred to the Decision Maker (DM) as no outcome decision on the overpayment is necessary.
Guidance
Note: Should the customer offer to repay when we bring the overpayment to their attention, follow guidance for ‘voluntary offers to repay’ in CBM130500.
Proceed as follows:
- complete OP1
- open the correspondence indicator
- ensure the correct CLI is set
- update account using CBUS, if relevant
- apply any relevant change of circumstance action as notified by the customer
- update the ChB award as needed
- ensure any payment due to the customer is calculated and issued
- show the case as fully cleared or set a Miscellaneous BF date if required
- issue any decision letters to the customer
- take no further action.
Note: For information on ‘Maintaining accounts’, use CBM140000.