CBM130400 - Overpayments: small overpayments

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Introduction
Guidance

Introduction

Overpayments of ChB which are £110 or less do not need to be referred to the Decision Maker (DM) as no outcome decision on the overpayment is necessary.

Guidance

Note: Should the customer offer to repay when we bring the overpayment to their attention, follow guidance for ‘voluntary offers to repay’ in CBM130500.

Proceed as follows:

  • complete OP1
  • open the correspondence indicator
  • ensure the correct CLI is set
  • update account using CBUS, if relevant
    • apply any relevant change of circumstance action as notified by the customer
    • update the ChB award as needed
    • ensure any payment due to the customer is calculated and issued
    • show the case as fully cleared or set a Miscellaneous BF date if required
  • issue any decision letters to the customer
  • take no further action.

Note: For information on ‘Maintaining accounts’, use CBM140000.