Use your MOT testing security card
How to use your security card to access the MOT testing service, how to activate it, and what to do if you forget, lose or break your card.
About MOT security cards
The Driver and Vehicle Standards Agency (DVSA) is introducing an MOT security card which will replace your existing PIN.
The card is the same size as a credit card. It generates a 6-digit number that you’ll need to enter when you sign in to the MOT testing service.
You won’t have to pay for the card, and it’ll be sent to your vehicle testing station (VTS) soon.
How you’ll get your card
The cards will be sent out in packs to site managers at every VTS. They won’t be sent to your home address.
DVSA will send cards out from 17 October 2016. It will take until mid-December 2016 to send them to every VTS.
If you’re an MOT testing service user and don’t get a card, ask your site manager to order one for you.
Follow these steps when you’ve successfully completed your MOT tester qualification course.
- Add your Level 2 MOT testing certificate number to the MOT testing service.
- Order your MOT security card when prompted. It can take up to 5 working days to arrive.
- Activate your security card when it arrives.
You must have an activated security card to take your DVSA MOT demonstration test and accept the role of tester.
Site Managers and Site Administrators
Follow these steps if you don’t already have a card.
- Order your MOT security card in the MOT testing service. It can take up to 5 working days to arrive.
- Activate your security card when it arrives.
- Accept the role of Site Manager or Site Administrator to start using the service.
Make sure every MOT testing service user at your VTS gets a card.
Full instructions about what you need to do will be sent out with the cards. As a site manager, it’s your responsibility to:
- hand out cards to each MOT testing service user at your VTS
- make sure each MOT testing service user at your VTS activates their card
- return any unused cards to DVSA
- order more cards if you haven’t been sent enough
Return unused cards
If you’ve been sent too many cards you must return them to:
Swansea SA1 8AN
Order more cards
You can order more security cards if you need them.
If someone forgets, loses or breaks their card, they must follow the process for replacing them.
Authorised examiners (AEs)
Follow these steps to finish becoming an Authorised Examiner Designated Manager (AEDM).
- Send a copy of your Level 3 MOT Test Centre Management certificate to your area office. They’ll give you the role of AEDM.
- Sign in to the MOT testing service and follow the prompts to order your MOT security card. It can take up to 5 working days to arrive.
- Activate your security card when you receive it. You can then accept the role of AEDM and use the service.
Activate your card
You must activate your card as soon as you get it.
Once you’ve activated your card, your existing MOT testing service PIN will be switched off.
You’ll then have to use your card every time you want to sign in.
- Sign in to the service as normal using your existing username and password.
- Select the ‘Activate your security card now’ link (you’ll also find this option on ‘Your profile’ page).
- Enter the serial number on the back of your card.
- Press the button on the front of your security card and a 6-digit PIN will appear in the top window (you can generate a new PIN every 30 seconds).
- Enter the PIN and select ‘Activate your security card’.
Personalise your card
No one else can use your card.
You should personalise it to stop anyone at your VTS using it, for example, write your name or initials on it.
Don’t write your user ID, password or answers to your security questions on your card.
How cards work
Your card is linked to you. You can use it at any VTS.
Your card generates a different 6-digit PIN every time you want to sign in to the MOT testing service.
After you’ve signed in using your user ID and password in the normal way, press the button on the front of your card to generate a PIN.
Your card is waterproof, built to last in a garage environment and has a battery life of up to 4 years.
No one else should use your card. You must keep it safe. Treat it like a bank or credit card.
Even if someone finds out your user ID and password they won’t be able to fraudulently sign in to the service without your card.
Forgotten, lost or broken cards
You can still use the service if you’ve forgotten, lost or broken your card.
- Sign in to the service using your username and password.
- On the ‘Your security card PIN’ page click on ‘Lost, forgotten or damaged security card’.
- Answer your 2 security questions to sign in.
You don’t have to pay for a replacement card if yours is lost or stolen.
Order a replacement
Follow the process to sign in, and then click on the ‘order a new security card’ link.
The replacement will be sent to you by second-class post. You can have it sent to your VTS or home address. You need to activate the card before you can use it.
Help and support
Email firstname.lastname@example.org if you have any queries.
Contact the MOT testing service desk if you have any problems using your card.
MOT testing service desk
Telephone 0330 123 5654
Monday to Friday, 8am to 8pm
Saturday, 8am to 2pm
(excluding public holidays)
Published: 17 August 2016
Updated: 19 October 2016
- Updated information for new testers and authorised examiners on activating security cards.
- Added information about when DVSA will start to send security cards out to vehicle testing stations.
- First published.