Get started using the MOT testing service
How authorised examiners (AEs) and testers can use the MOT testing service to record test results and manage test stations.
Log in and use the service
Download and print a poster to remind your staff about how to log in to the service.
PDF, 199KB, 1 page
Your user ID, password and PIN or security card
To use the MOT testing service you need your:
- user ID
- 8-digit password
- 6-digit PIN, or security card (if you’ve been sent one)
You’ll be asked to use your PIN or security card at important points during the MOT testing process. This will include when you:
- finish an MOT test and print a certificate
- issue a replacement MOT certificate
- change vehicle details
Rules about your password and PIN
Disciplinary action can be taken against you if you:
- give your password or 6-digit PIN to anyone
- leave your password or 6-digit PIN in an unsecured location
Reset your password
To reset your password or PIN you might need to add email@example.com to your email’s ‘safe sender list’ (or ‘whitelist’). To find out how to do this, you can:
- search the internet (eg ‘safe sender list hotmail’, ‘safe sender list gmail’ etc)
- search your email provider’s help section
- ask your email provider or IT supplier
To reset your password:
- Click ‘Forgotten/Change password’ on your ‘Sign in’ page
- Answer your security questions correctly.
- Check your registered email for your reset password link.
- Click on this link and reset your password.
Reset your PIN
- Click ‘Your Profile’ at the top of your ‘homepage’
- On your ‘Profile’ page, click ‘Reset PIN’ under ‘Security Settings’
- Answer your security questions correctly.
- Check your registered email for your reset PIN link.
- Click on this link and reset your PIN.
Forgotten, lost or broken security cards
You can still use the service if you’ve forgotten, lost or broken your card.
- Sign in to the service using your username and password.
- On the ‘Your security card PIN’ page click on ‘Lost, forgotten or damaged security card’.
- Answer your 2 security questions to sign in.
Enter test results
All MOT tests, retests and contingency tests must still be carried out:
- within authorised vehicle testing stations (VTSs)
- by nominated testers (NTs) approved to test the class of vehicle by the Driver and Vehicle Standards Agency (DVSA)
Under existing MOT scheme rules, if you have any initial problems (eg software, broadband or IT equipment failure) when using the service you:
- have up to 1 hour after a vehicle’s examination to enter the test results
- must enter these results before the vehicle leaves your VTS
This means, if these kinds of temporary problems can be quickly fixed, you don’t always have to use contingency testing to carry on testing.
Devices you can use the service with
The MOT testing service works on internet-connected:
- desktop PCs and iMacs
You can’t use a smartphone (eg iPhone, Android phone) to access the service.
Find out more about what IT equipment you can use with the service.
Differences between MOT Comp and the MOT testing service
You can watch a video about some of the changes DVSA has made.
|Area of the service||Summary of changes|
|AE reports||Reports in the new service can be viewed straight away and from any location|
|Emergency testing||Emergency testing is now called ‘contingency testing’|
|Equipment calibration||You don’t need to record equipment calibrations on the MOT testing service, but you still need to keep a record of them yourself|
|Help and support||Help and support is available from the MOT testing service desk|
|MOT inspection forms||MOT inspection forms are now called ‘inspection checklists’|
|MOT test certificates||MOT certificates are portrait rather than landscape|
|Quality control||Quality control is now called ‘quality management’|
|Recording retests||Types of retest aren’t defined in the MOT testing service (eg free, chargeable, fast track etc)|
|Slot payment||Slot payments are managed at AE level through a ‘pool’ system|
|Test security||Smart cards have been replaced by your password and PIN, or security card (if you’ve been sent one)|
|Testing roles||MOT roles have been simplified and the account management, personnel manager, quality control and trained person roles have been removed|
|Vehicle specific information (VSI)||When a class 3, 4, 5 or 7 vehicle is registered you’ll be shown the nominal vehicle weight, but other VSI won’t be shown|
Authorised examiner (AE) reports
Reports in the MOT testing service can be:
- viewed straight away
- accessed from any location by an AE
The following reports are also available:
- test log summary - only tests carried out under your authority appear on it
- slot usage - monitors the amount of MOT test slots used within your authorisation
- transaction history - monitors the amount of money you’ve spent on MOT test slots
You should check them routinely.
You can download them and make them available to export for specified roles in PDF or CSV format.
These checklists can be found under the ‘MOT forms’ link on your homepage.
MOT test certificate (VT20)
The VT20 MOT test certificate is printed in ‘portrait’ and not ‘landscape’. Certificates will be in:
- English in England and Scotland
- English and Welsh in Wales
You log in to the MOT testing service using your username, password, 6-digit PIN, or PIN generated by your security card (if you’ve been sent one).
You don’t need to record equipment calibrations on the MOT testing service, but you must still:
- keep records of the calibration elsewhere
- keep the related certificates and documents as proof for future site assessments
Vehicle examiners (VEs) will ask you to show these certificates as part of your site assessments.
Help and support
Contact the MOT testing service desk if you have any problems using the service.
MOT testing service desk
Telephone 0330 123 5654
Monday to Friday, 8am to 8pm
Saturday, 8am to 2pm
(excluding public holidays)
Published: 8 July 2015
Updated: 12 October 2016
- Added information about the MOT security card.
- Updated content to reflect switchover to MOT testing service.
- Added a poster about how to access the MOT testing service.
- Added information about user IDs, passwords and PINs.
- Added 'The MOT testing service: what's in and what's out?' video to guide.
- First published.