Tell Homes England about unsafe cladding on a building

Question

Accepted Answer

If you have concerns about the external wall system (cladding) on a building you should tell Homes England. You may have heard this called the ‘Tell us tool’.

Funding is available from the Cladding Safety Scheme for eligible buildings to address life-safety fire risks associated with unsafe cladding.

Who can tell Homes England about unsafe cladding

We are happy to hear from:

leaseholders
residents
resident-led organisations

We can advise even if you do not know which person or organisation is legally responsible for the external repair and maintenance of your building. Your developer may also be able to help.

If you’re one of the following, we are happy to hear from you:

freeholder
local authority
Right to Manage company
a registered provider
an other individual or organisation with a concern about an unsafe building

In using this service you’re not making a formal application to the Cladding Safety Scheme.

Getting funding from the Cladding Safety Scheme

If you’re legally responsible for the external repair of a building you may be able to get funding from the Cladding Safety Scheme.

Your building must be:

outside London and 11 metres or higher
in Greater London and 11 metres to 18 metres tall

All buildings regardless of height or location should apply via the Building Remediation Hub.

Applicants are likely to be one of the following:

a freeholder
a local authority
a Right to Manage company
a registered provider
a property managing agent

If the responsible developer has signed up for the building safety repairs pledge they may be responsible for any repair. If the responsible developer cannot be identified, the scheme may also be able to help.

Apply to the Cladding Safety Scheme

How to report unsafe cladding

You should tell Homes England about unsafe cladding if you live in or are responsible for a building that you think should be applying to the Cladding Safety Scheme.

What you’ll need

You’ll need:

the building name (if any)
the building address
the number of storeys, starting from ground level (do not include sections of the building below ground level)

You’ll also need to tell us if your building is under interim measures (for example, a waking watch). You can also give us any helpful contact information for the building, including who you think may be responsible for the repairs, if known.