Report a bus or coach accessibility problem for disabled passengers
Report a bus or coach service that did not have the accessibility features it needed or if the driver did not give help to disabled passengers.
Applies to England, Scotland and Wales
What you can report
You can report a bus or coach service to the Driver and Vehicle Standards Agency (DVSA) if you think it broke accessibility rules. This includes problems with:
- help getting on and off a bus or coach
- ramps and lifts
- using a wheelchair
- travelling with an assistance dog
- priority seats (buses only)
- seat armrests (coaches only)
- steps and stairs
- handrails, poles and handholds
- floors and aisles
- ‘stop’ or bell buttons (buses only)
- route and destination displays
Check the guidance on bus and coach features and help for disabled people to find out what the law says.
How to report an bus driver or company to DVSA
Fill in the online form to report the bus driver or company operating the bus or coach to DVSA.
It helps if you give your name and contact details. DVSA can then contact you if they need more information.
You do not have to give your personal details. Any information you do give will be kept private and confidential.
You need the:
- date and time it happened
- bus or coach service number (route number)
- name of the stop where you got on or wanted to get on
- name of the stop where you got off or wanted to get off
- name of the company running the bus or coach service (if you know it)
You do not have to provide evidence. However it can help an investigation if you include photos.
What happens after you have reported something to DVSA
DVSA will review the information you sent. They will decide what to do next, which could include:
- asking you for more information if you did not make the report anonymously
- passing evidence onto the Traffic Commissioners for Great Britain, who can take action against bus operators
DVSA will not respond to your report.