Updates: Rent Officer Handbook: general matters related to all Rent Officer work
2025
Updated with 2024/25 versions
Formatting updates
Updated with 2024/25 details
2022
Judicial Review guidance has been omitted.
2020
Two new sections have been added.
The Judicial Review guidance section has been updated.
2018
A new row has been added to the update log.
Section added: Redaction – when to redact
Added section: Case Notes in VICTER
Case Notes in VICTER added to update log
The update log has been updated to reflect the new page: File naming for VICTER attachments and the update to the page: Equality Act – making our service as accessible as possible
File naming for VICTER attachments page has been added.
Equality Act – making our service as accessible as possible page has been updated.
This manual section has been updated to include the new page: Lettings Information – Data Security.
The creation of the new page - Lettings Information – Data Security has been included in the update log.
7 February 2018, Students – Halls of Residence, page updated
24 November 2017, Quality Assurance - Minimum Data Standards, page updated
24 November 2017, Scarcity, page updated
3 November 2017, Services – Excluded Items, page updated
3 November 2017, Services – Included Items, page updated
3 November 2017, Natural Justice, page updated
3 November 2017, Closed markets, page updated
7 September 2017, Consultations, Page Updated
22 March 2017, Guidance , Page Updated
20 March 2017, Lettings Information – 12 month renewals, New page
15 March 2017, Housing benefit – Size Criteria, Page Updated
15 March 2017, Housing benefit – Carers and Size Criteria, Page Updated
15 March 2017, Equality Act, Page Updated
15 March 2017, LHA Capped Rates, Page Updated
1 March 2017, LHA General Information, Page Updated
20 January 2017, Caravans excluding Site Rents, Page Updated
2017
Updated definitions for:
• Agricultural Tenancy (Residential)
• Determination
• Disrepair
• Dwelling
• Effective date
• Exceptionally High Rent
• Fair Rent
• Full Repairing and Insuring (FRI)
• Health education recreation banking and shopping (HERBS)
• Houses in Multiple Occupation (HMO)
• Joint Tenant
• Local Reference Rent
• Mutual Exchange
• Protected Tenancy
• Redetermination (RD, or ReDet)
• Register of Fair Rents
• Rent Officer determination
• Secure Tenancy
• Services
• Shared Ownership
• Single Room Rent
• Tenant's improvements
• Tenure
• Upper Tribunal (Lands Chamber)
• Withdrawal
Update to "potentially violent people" section. Now named "Risks to staff and warning markers."
'Equality Act – making our service as accessible as possible' has been updated.
'Gudiance' has been updated
A new version to the glossary of terms previously held in - Tenancy information.