Guidance

Provider Referrals and Payments (PRaP) system for DWP

PRaP allows DWP and Welfare to Work providers to exchange information and payments securely.

Due to essential maintenance the PRaP system will be unavailable at the following times:

  • from 6pm on Thursday 15 November until 8am on Monday 19 November 2018
  • from 6pm on Thursday 22 November until 8am on Monday 26 November 2018

You must meet your Data Protection Act responsibilities and keep Department for Work and Pensions (DWP) data secure and confidential. This system is monitored.

Contact PRaP Operational Support Team (POST)

Email: prap.support@dwp.gsi.gov.uk
Telephone: 0345 604 5406
Available: Monday to Friday, 9:00am to 4.00pm

We’ll respond within 3 working days.

More information

PRaP questions and answers (PDF, 157KB, 4 pages)

PRaP terms and conditions (PDF, 164KB, 5 pages)

Published 10 October 2018
Last updated 14 November 2018 + show all updates
  1. Added a message that the PRaP system will be unavailable from 6pm on Thursday 15 November until 8am on Monday 19 November 2018, and from 6pm on Thursday 22 November until 8am on Monday 26 November 2018.
  2. First published.