Guidance for job applicants who have been invited to complete an online test through Civil Service Jobs.
Why the Civil Service uses online tests during recruitment
The Civil Service uses psychometric tests alongside other assessment methods (such as application forms, evidence of skills or behaviours, and interviews) to decide whether a person has the required capabilities to meet the needs of a job at a particular grade.
- give candidates an opportunity to demonstrate their strengths
- provide the recruiter with an objective method of assessing candidates on relevant criteria
- help identify areas where candidates could benefit from further development
The tests are fair and free from bias or discrimination because:
- they are robust as measurement tools – they work effectively each time they are used
- there is no advantage in having more educational qualifications or work experience
- provided that the test is administered appropriately, including the correct use of cutoff benchmarks, the tests have been found to be fair towards all protected groups and to predict candidates’ performance in later stages of selection
What the tests measure
These tests are used to help recruiters assess whether you meet the minimum requirements for the grade/level that you have applied for, although they do not test the skills that might be needed for a specific job at that grade/level.
The Verbal Reasoning Test and Numerical Reasoning Test are measures of general mental ability, which is recognised as the strongest single source predictor of job performance at all seniority levels, across sectors of the workplace.
The online tests measure:
- verbal reasoning - the ability to use written information to think about something in a logical way to form a conclusion or judgement
- numerical reasoning - the ability to critically evaluate numerical information, understand patterns and trends in data, and the ability to make sensible conclusions or judgements
You may be asked to complete either, or both, of the tests.
Completing a test
The test is taken online and we will send you an invitation and will provide full instructions on how to complete the test.
In the Verbal Reasoning Test you’ll read a paragraph, which is followed by a statement. You need to decide if the statement is either true, false or not possible to say, based on the information in the paragraph.
In the Numerical Reasoning Test, you’ll read either a table, graph or other numerical information, followed by a question with several possible answers. You need to decide which of the possible answers is correct.
No specialist knowledge or experience is needed for either test.
You should complete the test on your own, as we may retest you under supervised conditions to validate your test results.
Practice questions are included at the beginning of each test.
No time limit
The tests are not timed because the tests work differently to a fixed-length test. They give you harder questions if you get the previous question correct, and easier questions if you get it wrong.
You should allow up to an hour for each test, but you shouldn’t need that long, and you shouldn’t have to complete too many difficult questions.
While there is no time limit on the test, if you’re inactive for more than 25 minutes the test will time out and you’ll need to re-open the test from your application centre.
You can take as long as you need for each test, but you will need to complete them all before the test deadline otherwise your job application will be rejected.
Before you start
You should try to take the test as early as possible after you are invited, so that you will have time to resolve any technical or access issues before the deadline. All queries or requests for help should be submitted at least two working days before the test deadline to ensure a response.
- Find a quiet place to take the test, with no distractions
- Try to take the tests when you are feeling calm, although it’s natural to feel a little nervous
- Allow around an hour for each test, although they are not timed
- You may wish to have some rough paper, pen and calculator available
- Make sure you have read all the test instructions carefully
- Answer every question that is presented to you – you can’t skip or go back to change your previous answers
Before taking either of these tests, we suggest you spend some time getting used to taking psychometric tests.
Two practice tests have been developed to demonstrate the kind of test you will be completing:
If you have applied for a job that requires you to complete a test, you will be able to access the test from your Civil Service Jobs application centre.
The tests should work on most modern browsers and operating systems with a stable internet connection, and while they should work on smartphones or tablets, we recommend that you use a device with a larger screen if possible. If your browser is not supported, the test will alert you and suggest that you try an alternative.
Some workplaces block access to this type of test on their computers. If this is the case, you may need to try an alternative device.
You’ll need to remain connected to the internet for the duration of the test.
It is possible to close the browser and re-open the test at the place you left off, but you can only do this twice after having initially started the test (three sessions in total).
Your score and results
The number and difficulty of the questions you answered correctly is used to produce your score. It is not affected by how long you take to complete the test.
Your score is compared to the scores of a representative group to create a percentile score. If your percentile score is 44, it means you scored better on this test than 44% of the group.
After the test deadline, the recruiter will look at the test scores for all candidates who have met at least the minimum required score to decide what the pass mark will be. They will consider the impact on protected groups, and the number of available invitations to the next stage.
Meeting the minimum required standard for the test is no guarantee that you will be invited to the next stage of the selection process.
After you have completed all the tests you are invited to, your score and automatically-generated feedback on your performance will be available from your application centre in Civil Service Jobs. This won’t include details of your answers to specific questions, which we can’t provide.
An earlier version of Civil Service Jobs displayed your results after each test, but this has changed and if you take more than one test you will receive all your test scores at the same time.
If you pass a test at the minimum required standard, your score will be banked for six months. This means that if you apply for some future jobs at the same grade, you won’t need to retake the test, and will not be invited to do so. If you don’t pass, you will be able to take the test again for any future jobs you apply for.
The ability to re-use your banked score only applies when you make a job application using the same platform that holds your banked score in it.
The Civil Service is currently in the process of moving over to a new platform that handles your job applications.
You will continue to be able to use your banked score on the old platform, but it will not transfer to any job applications you make on the new platform.
The same is the case with the new platform. If you bank a score there, you will be able to re-use it for 6 months. It will not transfer to the old platform.
When you apply for a job that requires you to take a test, Civil Service Jobs will automatically check whether you have a valid banked score in that platform:
- if you have - you won’t need to take the test again, and you won’t be invited to take it.
- if you haven’t - you’ll be invited to take the test again and you must complete it.
If you lose access during the test, sign in to your application centre to relaunch the test. You can launch the test three times in total, and this doesn’t have to be on the same device.
If you need a reasonable adjustment to be made (for example, if your assistive technology is not compatible with the test) you should contact the recruitment team or the point of contact in the job advert.
For further support, contact your recruitment team. Their email address is in your application centre if you’re invited to take a test.
Alternatively, you can contact the recruitment team.
Questions about the advertised job should be directed to the contact on the job advert.
How we use your data
Your personal information is held securely in Civil Service Jobs. The test supplier does not see your personal information and will only know your name if you choose to share it with them.
Your information will only be used for the purposes of enabling your application for a job and for evaluating the effectiveness of the tests. For further details on how Civil Service Jobs uses your data, see the Civil Service Jobs Privacy Notice.