Move to the MOT testing service and claim your account
This guidance was withdrawn on
The move to the MOT testing service has finished, so this guidance is no longer relevant.
You can record MOT test results and buy slots at www.gov.uk/mot-testing-service.
How the move to the new MOT testing service works for MOT test stations and testers.
About the switchover
The new MOT testing service will replace the current MOT Comp system and vehicle testing station (VTS) devices used in MOT testing stations.
The move to the new MOT testing service will be carried out AE-by-AE in phases. Every VTS will be using the new service by the end of September 2015.
Your user ID and role
In most cases, your existing MOT Comp profile (including your user ID and role) will be moved to the new service. You’ll get a new password.
Some existing VTS roles have been removed from the new service.
Check you’re ready for the new service
You need to check and confirm your MOT station is ready before your switchover date is booked in.
Stage 1: Claim your account and check your details
In this stage, you still carry out MOT tests on the existing MOT Comp system.
If you have a VTS role at a site you must:
- Claim your account for the new service.
- Check and update your account details (eg name, email, contact details, role etc).
Claim your account
Go to the new MOT testing service and log in using:
- your current user ID
- a one-time password (this will be sent to you via your VTS device)
You’ll be asked to:
- Claim your account.
- Enter a valid personalised email address.
- Create a new 8-digit password.
- Select security questions from a list (these will be used to check your identity in the future, eg if you need to reset your password).
You’ll then get your 6-digit PIN for the new service. You’ll be asked to use this at important points during the testing process, eg when you finish a test and print a certificate.
The AE is responsible for making sure everyone at your site has done this.
You can also:
- carry out ‘practice’ tests and see how other parts of the new service work
- check your IT equipment, internet connection and printer work with the new service
Contact the MOT testing service desk if you have any problems claiming your account.
MOT testing service desk
Telephone 0330 123 5654
Monday to Friday, 8am to 8pm
Saturday, 8am to 2pm
(excluding public holidays)
Reset your password and PIN
Find out about the rules for passwords and PINs, and how to reset them.
Stage 2: Prepare and switch over
Get your switchover date
Your switchover date will be emailed to the AE’s listed authorised entity (business) ‘correspondence email address’. You’ll be told the date at least one week before.
Prepare for the switchover date
To prepare for the switchover dates, AEs should:
- Read the guide ‘Get started using the new MOT testing service’.
- Make sure MOT Comp users have claimed, checked and updated their accounts.
- Make sure your AE and VTS details have been checked and updated.
- Make sure NTs know their PIN, password and security questions and how to reset them.
- Make sure fallback tests have been verified before the switchover.
- Make sure the authorised examiner delegate (AED) role is allocated to people who need to buy slots.
- Make a note of your slot balance in your VTS device . This will be transferred to your new AE slot account.
- Make a note of your financial balance in your VTS device. This will be converted and rounded-up to the nearest slot and added to your new AE slot account.
- Add www.gov.uk/mot-testing-service to your favourites or create a shortcut to it, and print a copy of the MOT testing service poster (PDF, 199KB) for your testers.
- Carry out some practice tests using the ‘MOT training mode’.
- Test your printer by printing a sample MOT test certificate (VT20) and make sure you have enough ink and paper to start testing.
- Print some contingency forms from the new MOT testing service.
Print the checklist
You can download and print a version of this checklist to help make sure you’ve done everything.
PDF, 213KB, 1 page
The day before your switchover
You must stop using your VTS device at 6pm on the day before your switchover date.
On your switchover date
Your actual switchover will take place at 8am on your switchover date. Your VTS device and smart card reader will be turned off.
Log in after your switchover
Go to the MOT testing service and log in. You then need to:
- check everyone’s details are correct - including your AE and VTS details
- check your slot balance
- use the service to carry out MOT tests and other testing activities
All the current MOT Comp testing rules will apply when you start using the new MOT testing service
Find out how to get started using the MOT testing service.
Stage 3: After you’ve switched over
When you switch over to the new service your VTS device will be turned off by Atos. You won’t be able to access the current MOT Comp system.
You need to:
- dispose of your VTS device and smart card reader
- destroy your old emergency MOT test certificates
You can keep any of the other equipment (eg your printer, mouse, keyboard, monitor and cables etc) at no cost, or get rid of it.
VTS device and smart card reader
Before you move or dispose it
You must make sure:
- you’ve done everything you need to on your VTS device before it’s switched off
- the screen says ‘This VTS device has not been installed’
You can dispose of your VTS device and smart card reader yourself because they don’t contain sensitive data.
As they’re electronic equipment you must make sure they’re recycled. Find out where they can be recycled.
You can contact Atos on 0345 071 1973 if you’re unable to locally recycle the equipment. They will arrange for its disposal. However, this may take several weeks.
Printer and other equipment
You’re responsible for:
- the maintenance and repairs of any equipment you keep - you won’t get any warranty or guarantee for them
- disposing of it legally when you no longer want it
The equipment can be disposed of with your VTS device and smart card reader if you don’t want to keep it.
You need to keep your smart card until the end of September 2015. This is to make sure you can still access the current MOT testing system if you need to (eg if you test at another VTS which still uses the current MOT Comp system).
You’ll be told how to dispose of it later.
Published: 14 October 2014
Updated: 14 August 2015
- Added a checklist that authorised examiners can print to help make sure they're ready to switch over.
- Updated the steps that authorised examiners need to carry out to prepare for the switchover under 'Stage 2: prepare and switch over'.
- Added guidance on the steps to prepare for the move to the MOT testing service.
- Update about switchover dates and moving to the new MOT testing service.
- Updated information about the second stage of the switchover process and the claim account process.
- Updated information about the second stage of the switchover process.
- Updated guide with details about disposal of old equipment.
- Update about changes to the switchover process.
- Updated about what will happen to the current VTS device equipment
- Added more information about the switchover process.
- First published.