Guidance

How to contact the Collective Investment Schemes Centre

Find the postal addresses, email addresses, telephone and fax numbers for the Collective Investment Schemes Centre (CISC).

Postal addresses

Due to the impact of COVID-19 we are currently not able to accept postal or couriered queries.The best way to contact the Collective Investment Schemes Centre (CISC) at this time is by email.

If you cannot use email or if you require a posted response, please use the telephone number below to contact a member of the team, so we can better understand your requirements and try to help.

We ask that you do not contact us unless your query is urgent.

Telephone number

Call HMRC with a Collective Investment Scheme enquiry:

Telephone: 03000 536 118

Opening times: Monday to Friday 9am to 5pm.

Due to the impact of COVID-19 your call may not be answered as quickly as usual. Please consider emailing your query instead.

Email addresses

You must write to the Collective Investment Schemes Centre (CISC) giving your authority and that you understand the risks about using email before we can contact you by email. Risks can include emails being:

  • intercepted before we receive them
  • altered after you have sent them

If your query is time-sensitive, please mark your enquiry by writing ‘URGENT’ in the subject line and tagging your email with ‘High Importance’ so we can appropriately prioritise your enquiry.

Email us at cisc.sheffield@hmrc.gsi.gov.uk for enquiries about:

  • authorised investment funds
  • authorised unit trusts
  • genuine diversity of ownership and equivalence applications for authorised investment funds
  • investment trust companies
  • property authorised investment funds
  • qualified investor schemes
  • tax elected funds

Email us at osfqueries.cisc@hmrc.gsi.gov.uk for enquiries about:

  • offshore funds
  • vouchers and consolidated tax vouchers
  • genuine diversity of ownership and equivalence applications for offshore funds

Email us at cisc.general@hmrc.gsi.gov.uk for enquiries about:

  • authorised contractual schemes
  • european economic interest groupings
  • general enquiries

Email us at uutqueries.cisc@hmrc.gsi.gov.uk for enquiries about:

  • pension fund pooling schemes
  • unauthorised unit trusts

Email us at cisc1.osf@hmrc.gsi.gov.uk for enquiries about the submission of offshore funds reporting fund applications.

Email us at cisc2.osf@hmrc.gsi.gov.uk for enquiries about submissions of offshore funds annual reports.

Published 10 June 2014
Last updated 31 March 2020 + show all updates
  1. Contact details for the Collective Investment Schemes Centre have been updated.

  2. Contact details for the Collective Investment Schemes Centre have been updated.

  3. The list of contact names, email address and telephone numbers has been updated.

  4. The contact details for the European Economic Interest Groupings have been updated.

  5. The contact details for Collective Investment Schemes Centre have been updated.

  6. Changes made to contacts.

  7. First published.