Claims management services: appeal against the regulator

How to appeal to a tribunal against a Claims Management Regulator decision about your licence to provide claims management services.

What you can appeal against

You can appeal to the tribunal if:

  • your licence is cancelled or suspended
  • conditions are added to your licence
  • you are refused authorisation
  • you receive a monetary penalty

You can ask for the regulator’s decision to be ‘stayed’ (put on hold) until it’s been considered by the tribunal.

Your case will be dealt with by a tribunal in the General Regulatory Chamber.

The tribunal is independent of the government, and will listen to both sides of the argument before reaching a decision.

Time limits for appealing

You have 28 days to appeal after the regulator sends you its decision.

If you miss the time limit, you can ask for more time to appeal. The tribunal will decide if it can still take your case.

How to appeal

Use the notice of appeal form and guidance notes.

Clearly say why you want to appeal against the decision.

Include any supporting documents, like the regulator’s decision.

General Regulatory Chamber
HM Courts & Tribunals Service
PO Box 9300

Telephone: 0300 123 4504

Tribunal staff can explain how the process works, but they can’t give you legal advice.

What happens next

The tribunal will write to you about the next steps.

Find out more about General Regulatory Chamber hearings and decisions.

Legislation and rules

You can find the right to appeal to the tribunal in section 13 of the Compensation Act 2006 as amended by section 139 of the Financial Services (Banking Reform) Act 2013.

Read more detailed rules on how your appeal will be handled in the General Regulatory Chamber procedure rules.

Previous decisions

Read decisions on previous claims management services appeals.

Published 17 November 2014
Last updated 15 September 2016 + show all updates
  1. New appeal right added to jurisdiction
  2. First published.