Case set up guidance for insolvency practitioners
This page provides guidance for insolvency practitioners who need to set up a case with the Redundancy Payments Service.
Case set up guidance for insolvency practitioners
This page provides guidance for insolvency practitioners who need to set up a case with the Redundancy Payments Service (RPS) (part of a government agency called the Insolvency Service).
For businesses with employees in Northern Ireland please contact the Northern Ireland Insolvency Service. There is guidance for employees who have been made redundant in Northern Ireland.
If the employer has not submitted advance notification of redundancies, please check if an HR1 form is required.
Setting up a case
Complete the template if you require a case to be set up.
Requests should not be made more than 7 days before first dismissal.
Send the completed template to our stakeholder relations team.
Use the subject line: case set up request.
You will receive an email with the case reference number (CN) once your request has been processed.
If your request is urgent due to imminent redundancies, provide specific information about the expected or actual date of dismissal. Your request can not be prioritised without this information.
Providing information to employees
It is your responsibility to give the case reference number and the RP1 factsheet to all employees that are eligible to apply to us for a payment.
Employees need the case reference number to submit a claim.
The RP1 factsheet explains what employees of insolvent businesses can claim for and how to claim.
We appreciate any help you can provide to claimants when completing their claims.
Providing employee information to the Insolvency Service
Please provide us with an RP14 and RP14A as soon as possible. We are unable to process any claims until these forms have been received.
You will need to calculate a 52 - week rate of pay for holiday pay. We will contact you separately to collect this information. You should not include the 52-week rate of pay data in the RP14A.
If employees were on furlough, use their full rate of pay rather than the furlough rate of pay.
Complex cases or large number of expected redundancies
Complete part two of the case set up template if you are dealing with large numbers of redundancies or a complex case.
If the case is complex or you expect many redundancies, you can request a bespoke factsheet.
You can ask us to review any employee communications that you, or the insolvent employer have drafted. Contact our stakeholder relations team to tell us if there are any significant changes on the case such as:
- TUPE transfers
- multiple insolvency events for the same company
- new sale negotiations
- further rounds of insolvencies
- significant updates to RP14/RP14A information
If there is a sale of all or part of the business after the RP14 has been submitted, contact us immediately to let us know if any of the employees will transfer to the new owner.
This will enable us to make payments quickly, and accurately, and ensures that employees receive good quality communications throughout.
Direct any other queries to our stakeholder relations team.
Last updated 24 October 2023 + show all updates
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Link to furlough information removed.
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First published.